Banking- Head Teller

Citizens Bank and Trust is looking for a Head Teller for our Lakeland location. The Head Teller manages the daily operations of the teller line, including cash balancing, staff coaching, and transaction oversight. This role ensures accurate and compliant processing of customer transactions while providing exceptional service. The Head Teller identifies opportunities to grow customer relationships, supports branch efficiency, and helps maintain a professional, positive environment for both staff and customers.

Position Title:

Head Teller Department:
Retail Banking

Location:

Branch

Hours:

Monday
- Thursday: 7:45am- 5pm / Friday: 7:45am- 6pm Classification:
Non
- Exempt

Reports To:

Assistant Manager/ Branch Manager Positions Supervised:
Tellers

• Oversee teller line operations, including cash limits, ATM, and vault balances.
• Process weekly currency shipments and manage teller differences, losses, and errors.
• Coach teller staff on procedures, customer service, and operational excellence.
• Maintain accurate records of teller performance, outages, and transactions.
• Assist with branch employee scheduling and staffing needs.
• Perform basic teller duties and assist customers with safe deposit access as needed.
• Recognize cross-selling and referral opportunities to other lines of business.
• Ensure compliance with bank policies, procedures, and federal regulations.
• Contribute to staff evaluations and performance feedback.
• Support branch operations and participate in training or community events as required.

• High school diploma or GED required.
• Minimum 1 year teller experience; prior supervisory experience preferred.
• Computer literacy preferred; knowledge of Microsoft Word and Excel is a plus.
• Strong knowledge of teller functions and cash handling.

• Consistently demonstrates excellent customer service.
• Strong verbal and written communication skills appropriate for business standards.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Cooperative, proactive, and able to handle stressful situations professionally.
• Ability to lead, mentor, and motivate teller staff.
• Shows initiative and goes the extra mile to support customers and the team.

Standard office activities; must be able to perform sedentary work with occasional lifting up to 25 pounds. Reasonable accommodation may be made for individuals with disabilities.

All employees are expected to comply with applicable regulatory requirements and Citizens Bank and Trust policies.

Equal Opportunity Employer / Affi… / E-Verify / Drug-Free Workplace / Best Places to Work Employer