SENIOR CLERK

Requisition No: 867228

Agency:
Department of Health

Working Title:

SENIOR CLERK -

Pay Plan:
Career Service

Position Number:

Salary: $34,760 - $35,325 annually

Posting Closing Date: 12/29/2025

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Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Summary:

The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operation Management Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of registration of clients, scheduling appointments, answering telephones, appointment/eligibility reminder calls, data entry, typing or computer processing. Operating office machines, filing, verifying insurance coverage, determining program eligibility.

Has good rapport with peers and clients, positive attitude, flexible with work assignments, approachable and accepts changes readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.

Provides day-to-day patient registration and or billing support to a health center clinic by:

Registration:

• Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered into the HMS and other FDOH-Polk approved databases. Collects/input client’s information in the HMS Electronic Record, verifies the required eligibilities i.e. financial, insurance, etc., and obtains authorizations as required.
• Schedules and confirms appointments (telephonically), and reviews next day’s appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties.
• Clients will be checked in timely in accordance to the schedule and or arrival times. Superbills will be completed accurately. Clients will be checked-out and follow up appointments will be scheduled in accordance to the scheduling templates and guidelines in HMS.
• EHR documents will be scanned daily using the correct naming convention, client identifier placed on documents and save to the correct place (i.e. clinical or document). Scanned documents will be reviewed to ensure they are legible in the HMS system.

OR

Biller:

• Accurate entry(s) into HMS client services including coding recorded from the Superbills for self-pay clients. Review all Superbills daily prior to processing to include forwarding back to the responsible party(s) for corrections as needed. All self-pay encounters input daily in accordance to policy.
• Collection of payment for past and present balances, cash or credit cards.
• Schedules and confirms appointments (telephonically), and reviews next day’s appointment logs, answers telephones, complete appointment/eligibility reminder calls in accordance to policy. Performs receptionist/clerical duties.
• Utilize daily Change Health, FL FMMIS, FL Medicaid Web Portal, FL Shots, Care Scope, Availity, and FL System, to complete Insurance Eligibility, Specialty program registrations in accordance to policy
• Enters all…