Senior Business Systems Analyst - Pharmacy Mobile App

Senior Business Systems Analyst - Pharmacy Mobile App

Join Publix Super Markets as a Senior Business Systems Analyst on the Pharmacy Mobile App team. This hybrid position requires 8 days per month on‑site in Lakeland, FL.

Base pay range: $/yr - $/yr

As a subject matter expert, you will become knowledgeable about the pharmacy mobile apps, understand customer usage, explain the impact of digital behavior on retail operations, work with stakeholders to define requirements, translate business to system requirements, drive work across development and QA, ensure overall readiness and execution of implementations, communicate status, and define and measure results using analytics platforms.

• Understand end‑to‑end customer journey using Publix Pharmacy mobile apps and its impact on retail operations and customer expectations.
• Capture and articulate clear and concise requirements that consider the totality of a complex pharmacy ecosystem.
• Plan large and complex changes in a large enterprise with millions of customers.
• Own the team’s overall readiness and execution of implementation and change making.
• Own the requirements for all changes, working with development and QA team members to obtain the desired result.
• Work with development, QA, and contract team members to track and resolve ADA compliance matters.
• Understand the Publix systems development lifecycle and ensure team compliance.
• Define and manage API and integration flows between mobile, middleware, and backend.
• Collaborate with mobile engineers, QA, UX, and other stakeholders to drive delivery and resolve issues.
• Gather, document, and refine business and functional requirements for mobile features.
• Perform gap analysis to identify enhancements, dependencies, and risks in system or process changes.
• Manage the product backlog and ensure requirements are well defined, testable, and aligned with business priorities.

• Bachelor’s degree in a technical discipline such as Computer Science or equivalent work experience.
• 5+ years’ experience analyzing business contexts in a large environment.
• 5+ years’ experience translating business requirements to technical requirements.
• 3+ years’ experience using databases (any SQL‑compliant variety) to query information as part of systems analysis.

• Experience driving compliance with the Americans with Disabilities Act on mobile applications.
• Experience in the pharmacy or healthcare business.
• Demonstrated results driving large projects or leading large change efforts.
• Experience using Adobe Customer Journey Analytics.
• Experience working with mobile apps on iOS or Android platforms.
• Familiarity with tools such as Azure Dev Ops/Jira, Firebase, Figma, and Splunk.
• Experience understanding mobile app lifecycle, API integration, and regulated data handling.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
• Opportunity to purchase additional shares of our privately‑held stock.
• 401(k) retirement savings plan.
• Group health, dental and vision plans.
• Paid Time Off.
• Paid Parental Leave.
• Short‑ and long‑term disability insurance.
• Tuition reimbursement.
• Free hot lunches (buffet‑style) at facilities with a cafeteria.
• Visit our website to see all of our benefits:

As a year‑end bonus, Publix issues one month’s extra pay (pro‑rated in the first year) each year if the associate remains employed through the issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

After submitting your application, you will receive a confirmation email. Please monitor your email, including your spam folder, for critical, time‑sensitive emails that may require action within 24‑48 hours.

Relocation/Household Good Shipment Allowance will NOT be provided.

Mid‑Senior level

Full‑time

Information Technology, Retail