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IT Support Technical Support

Help Desk Technician II: Advanced Support & Mentorship

Job in Lakeland, Polk County, Florida, 33809, USA
Listing for: Southeastern University
Full Time position
Listed on 2025-12-31
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
An educational institution located in Lakeland, Florida seeks a Help Desk Tech 2 to provide advanced technical support and mentor junior team members. The candidate will own documentation and standards, troubleshoot complex issues, and assist with system administration tasks. This role entails a minimum of 5 years of IT experience along with preferred technical certifications. The position requires on-call availability and the ability to work outside normal hours when necessary, contributing to a safe and equitable work environment.
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