HVAC Service Area Manager

Key Responsibilities

• Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
• Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.

• Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
• Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery.

• Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
• Ensure all service work meets or exceeds customer expectations.

• Build and maintain strong relationships with residential and/or commercial customers.
• Address customer concerns, escalations, and service issues promptly, professionally, and effectively.

• Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.
• Troubleshoot challenging problems and recommend effective, code-compliant solutions.

• Identify technical and customer service training needs within the team.
• Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.

• Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
• Ensure company assets are properly maintained, compliant, and used efficiently.

• Conduct regular performance evaluations, ride-alongs, and coaching sessions.
• Provide constructive feedback and develop improvement or growth plans as needed.

• Monitor labor costs, service margins, callbacks, and overall profitability.
• Implement cost-control and efficiency initiatives without compromising quality or safety.

• Promote a strong safety-first culture across all service operations.
• Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
• Conduct safety meetings, job-site audits, and ensure proper use of PPE.

• Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
• Valid HVAC license and EPA certification as required by Florida and local regulations.
• Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities, service teams, and deadlines in a fast-paced environment.
• Proficiency with dispatching, service management software, and digital tools.
• Strong commitment to quality workmanship, customer satisfaction, and safety standards.
• Valid driver’s license with a clean driving record.

Mid‑Senior level

Full‑time

Management and Manufacturing

Construction

IES Residential, Inc. is an Equal Employment Opportunity Employer. Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans are encouraged to apply. The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic.

IES participates in E‑Verify.