Supervisor of Veterinary Client Service Representative Team

Supervisor of Veterinary Client Service Representative Team

2 days ago Be among the first 25 applicants

This range is provided by SPCA Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $23.00/hr

We are seeking a Supervisor of the Veterinary Client Service Representative Team who is passionate about exceptional customer service, patient care, and teamwork. The ideal candidate is someone who not only loves dogs and cats but also excels in client communication and is committed to delivering the highest level of care to both our clients and their animals within our community.

This position is responsible for overseeing and supporting the Veterinary Client Service Coordinator team while performing essential record‑keeping and clerical duties related to animal patient care and treatment. The Supervisor plays a critical role in facilitating efficient hospital flow and serves as the first and last point of contact for our clients, helping to ensure a positive and compassionate experience.

This role requires practical knowledge of hospital organization and services; an understanding of the rules and regulations governing visitors and animal patient treatment; and proficiency in data entry, word processing, and medical record management. A working knowledge of standard veterinary procedures, medical records, and veterinary terminology is essential.

The Veterinary Client Service Coordinator Supervisor is a key member of the hospital team, helping to create a welcoming environment while supporting clinical staff and ensuring accurate communication, organization, and continuity of care.

• Amazing Work Environment:
  We're more than just coworkers—we’re a family! Our veterinary clinic is known for its positive, supportive, and fun atmosphere where you’ll truly feel valued. Supportive environment where your voice matters, and a gossip‑free culture is actively practiced
• State‑of‑the‑Art Facility:
  Work in a well‑equipped public clinic that supports high‑quality care and offers the tools you need to thrive.
• Growth Opportunities:
  Be part of a team that’s committed to your success and development—whether it's learning new skills or advancing in your career! We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care. We support and encourage each other and love to celebrate wins, big or small.
• Diverse Experiences:
  Work with a variety of caseloads, each with unique medical, behavioral, and environmental needs, keeping every day exciting.
• Work‑life Balance:
  We are committed to offering a benefits package that supports your life, well‑being, and thank you for the care you give our animals every day. Just because veterinary medicine is your calling in life doesn’t mean you shouldn’t have a life outside of your job.

• Competitive Compensation Package
• Time to reset, rewind, and reflect through our PTO hours (paid time off)
• 403B Retirement Plan
• Employer‑sponsored well‑being plans, including Medical, Dental, Vision, and more.
• Jury Duty Pay
• Bereavement Pay
• Holiday Pay
• Pet Care Discounts
• No Cost Pet Cremation
• Employee Assistance Program is available at no cost to all employees and their families for confidential assistance
• Basic Life Insurance

• Serve as a mentor to team members by modeling positive work habits, strong leadership, and exceptional customer service.
• Coach team members to remain proactive and attentive to animal needs, while recognizing when to seek support during escalated or stressful situations.
• Manage, supervise, and coordinate the daily functions of the Veterinary Client Service Coordinator team, including planning, scheduling, and organizing workflows to ensure efficient use of personnel, space, and facilities.
• Provide input and actively participate in performance evaluations, feedback, and coaching opportunities in collaboration with the Practice Manager.
• Develop and organize training schedules for the…