Counter Sales

Description

Join the Florida Utility Trailers team and help keep our customers and their businesses moving!

Florida Utility Trailers is seeking a motivated, customer-focused, and detail-oriented
Parts Counter Associate to join our Parts Department! In this fast-paced, customer-facing role, you'll play an important part in helping customers find the right trailer parts and equipment to keep their operations running smoothly.

As a Parts Counter Associate, you'll assist retail, commercial, fleet, and service customers with identifying and sourcing parts, preparing quotes, processing sales and orders, and coordinating special orders and returns. You'll also communicate parts availability, pricing, and delivery timelines while supporting inventory, stocking, and other daily Parts Department operations. Working closely with our Parts and Service teams, vendors, and other branches, you'll help ensure customers receive accurate information, dependable service, and timely solutions.

• Serve as a primary Parts Department contact for customers seeking trailer, liftgate, refrigeration, heavy-duty, and related parts.
• Provide professional, courteous, and knowledgeable customer service in person, by telephone, electronically, and through other approved communication methods.
• Accurately identify requested parts using part numbers, catalogs, diagrams, manufacturer information, ERP functions, and other available resources.
• Determine availability, pricing, lead times, alternatives, and sourcing options and communicate accurate information to customers.
• Prepare customer quotes and estimates in accordance with established company pricing and discount procedures.
• Process sales orders, counter tickets, invoices, purchase-related requests, credits, returns, cores, and other transactions accurately.
• Develop strong customer relationships and identify appropriate opportunities for additional or related parts sales.
• Follow up on quotes, special orders, backorders, customer requests, and other open transactions as assigned.
• Escalate pricing exceptions, customer disputes, unusual requests, or other matters outside established authority to the appropriate Parts leader.
• Provide timely parts support to Service personnel and technicians when assigned.
• Identify, source, pull, stage, and issue parts associated with repair orders in accordance with established procedures.
• Coordinate with Parts Back Counter Associates and Service personnel regarding additional parts needs, shortages, backorders, incorrect parts, and availability.
• Ensure parts are accurately assigned to the appropriate repair order, job line, customer, or internal account.
• Assist with sourcing parts through approved vendors, manufacturers, other branches, and established company resources.
• Communicate with vendors regarding availability, pricing, lead times, backorders, returns, warranty matters, and other routine parts inquiries.

• High school diploma or equivalent preferred.
• Trailer parts, heavy-duty truck parts, automotive parts, warehouse, inventory, retail, customer service, or related experience preferred.
• Familiarity with semi-trailer, liftgate, refrigeration, electrical, suspension, braking, lighting, and related components preferred.
• Strong customer service and communication skills with the ability to interact professionally with customers, technicians, vendors, and coworkers.
• Strong organization, attention to detail, follow-through, and ability to manage multiple customer requests in a fast-paced environment.
• Ability to accurately use ERP, point-of-sale, inventory, electronic catalog, telephone, email, and other business systems.
• Basic mechanical aptitude and ability to understand part numbers, descriptions, quantities,…