RP Funding Center Support Staff

General Description Of Class
This position assists in various functions in support of the RP Funding Center's operations and customer experience. An employee in this classification works directly under the supervision of the Event Staff Supervisor and/or the Manager of Guest Services, Parking, and Security. Several positions are open - Usher, Ticket Taker, Security, Parking Lot Patrol, and Parking Cashier. These positions are responsible for work involving monitoring access to and exiting the facility, securing restricted areas, directing guests to proper entrances and seating areas, monitoring non-ticketed events, monitoring guests' safety, maintaining building safety standards, maintaining crowd control, guarding valuables and money, giving directions, adhering to building policies and specific event requirements.

Work is carried out through verbal and written instructions. An applicant can work in one or more of these roles.
This is a part time temporary position. Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

• Verifies guest tickets for accuracy (event, date, time) and admits only valid entries.
• Greets guests courteously, provides general and event-specific information, and maintains a professional demeanor.
• Directs traffic flow to designated areas.
• Observes and reports suspicious behavior or activities in the facility's interior and exterior.
• Maintains crowd control and is alert to potential disturbances for prevention measures.
• Reminds guests of venue policies (e.g., no re-entry, prohibited items).
• Handles guest complaints and diffuses volatile situations calmly and per RP Funding Center policies, escalating to supervisors as needed.
• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position is designated as Mission Critical.

• Provides general and event-specific directions and assistance to guests, including seating, lost and found, restrooms, and accessibility needs.
• Keeps railings, walls, aisles, stairs, and other areas free of congestion as determined by the assigned area to support safe movement.
• Greets and welcomes guests courteously and professionally.
• Monitors guests for adherence to venue policies and reminds them of rules related to re-entry, prohibited items, and event-specific guidelines.
• Monitors assigned areas for accidents, unsafe conditions, and suspicious activity and reports issues to the supervisor immediately to ensure maximum guest enjoyment and safety.
• Provides general and event-specific information effectively to the public.
• Directs traffic flow to designated areas.
• Maintains crowd control and is alert to potential disturbances for prevention measures.
• Handles guest complaints and diffuses volatile situations calmly and per RP Funding Center policies, escalating to supervisors as needed.
• Monitors non-ticketed events and performs duties as event requirements dictate.
• Checks facility before, during, and after events for damages and lost articles and reports to appropriate personnel.
• Attends meetings, pre-event meetings, and training classes on building policies and procedures as required.
• Handles sensitive and confidential information with discretion.
• Follows the established dress and behavior codes.
• Follows verbal and written instructions from supervisors.
• Performs other duties and job classifications for RP Funding Center as special and emergency or event requirements dictate.
• May be required to participate and/or facilitate training to…