Senior Executive - APEL

APEL Support Officer

The APEL Support Officer supports day-to-day operations of the APEL Unit, organize and maintain files and records in system and provide wholesome and holistic support to faculties/learners. He/She also ensures all related stakeholders are satisfied with the support provided by APEL.

• Handle enquiries from learners pertaining to APEL.
• Explain on the administrative and application processes to learners.
• Ensure learners are provided with a copy of Learners’ Guide on APEL.
• Ensure completeness of relevant forms and documentations submitted by learners.
• Perform verification of forms and documents submitted by learners.
• Assist learners with learning resources like text books /materials/etc where need be.
• Coordinate assessment between learners and Assessor.
• Key liaison between learners and Assessor.
• Receive request from learner regarding appeal against the results of the APEL assessment.
• Communicate unofficial results to learners.
• Ensure completeness of APEL-02 form, thereafter submit to MQA for issuance of APEL certificate to successful applicants.
• Prepare periodic data/reports/statistics as and when required.
• Keep abreast and adhere to relevant policy and procedures affecting APEL operations.
• Familiar with the ‘Guidelines to Good Practices (GGP)’ and all related quality assurance documents and policies set by the MQA and other related agencies.
• Attend continuous training in the areas of APEL to remain relevant.
• Undertake any other duties that may be assigned from time to time.

Diploma/Degree in any field

At least 2 years of working experience, preferably in an educational institution.

• Effective time management.
• Effective stakeholder management.
• Good written and oral language proficiency.
• Computer savvy.
• Knowledge of programme structure and study plan.
• Proper data management/record keeping.
• Well versed with CMS.
• Well versed with VBA reporting.
• Well versed with EDMS functions.

• Attention to detail.
• Dedicated and trustworthy.
• Diligent.
• Strong sense of responsibility.
• Proactive.
• Team player.
• Upholds organizational values.