Assistant Manager, Innovation & Analytics

Assistant Manager, Innovation & Analytics

Posted on: 7 Nov 2025

Division:
Ancillary & Support Services (ANSS)

Department: Community )

JOB PURPOSE

The Assistant Manager, Innovation and Analytics is responsible for driving digital transformation and integrating innovative data solutions to enhance student success and experience at Taylor’s Residence. This role involves identifying and implementing AI tools and technology, training both staff and students, and supporting the digitalization of operations to streamline processes. Additionally, the Assistant Manager will develop and maintain data analytics platforms, drive the adoption of cutting‑edge technology, and oversee key projects that enhance operational efficiency and student engagement.

This position also entails collaborating with various departments to lead operational excellence through data‑driven initiatives and innovation. The Assistant Manager will ensure the seamless integration of technology in resident programs while optimizing processes to support student success and aligning with institutional goals.

KEY RESULT AREAS / RESPONSIBILITIES INCLUDES, BUT IS NOT LIMITED TO Innovation and Digitization

• Identify, evaluate, and implement AI and technology solutions that improve operational efficiency, student engagement, and overall student experience.
• Drive digital transformation initiatives, including platform integration, VR adoption, and app development, to enhance resident and operational experiences.
• Monitor emerging trends in education technology, digital tools, and processes to align with the department’s vision.
• Manage and execute the digitization of systems and processes at Taylor’s Residence to enhance operational efficiency.
• Manage the implementation of digital learning platforms that provide access to online resources and tools.

Data Analytics & Reporting

• Analyze student performance data, satisfaction metrics, and operational data to provide actionable insights.
• Utilize analytics tools such as Power BI to track project progress, monitor KPIs, and provide actionable insights for continuous improvement.

Resident Success and Development

• Support the delivery of the RISE Living Programme, especially on the intellectual wellbeing pillar, integrating technology to enhance residents’ academic success, digital literacy, and personal growth, unless otherwise directed by the Head of Student Success.
• Lead monthly learning initiatives (e.g., Techbyte) by designing and conducting workshops for staff training focused on data analytics, AI tools, and innovative technologies.
• Provide mentorship to support the adoption of new tools and methodologies.
• Assist in the delivery of Service‑Learning Programs assigned by the Head of Student Success, ensuring alignment with strategic objectives and maximising resident engagement.

Project Management

• Lead the planning, development, and execution of key departmental projects, ensuring alignment with timelines, deliverables, and strategic goals.
• Coordinate with external vendors for the successful implementation of technology‑based solutions.
• Manage pilot testing phases and iterative feedback cycles to refine solutions before full‑scale rollout.

Operational Efficiency

• Implement systems and processes that streamline operations, improve communication, and enhance resident satisfaction.

Outcome Ownership

• Take ownership of project outcomes, ensuring measurable impacts such as increased resident satisfaction, engagement, and operational productivity.

Collaboration & Leadership

• Collaborate with other departments to execute innovation, digital transformation, and data‑driven initiatives, providing leadership and guidance on adopting and utilizing new tools.

Strategic Planning & Execution

• Develop and execute strategic plans to support digitalization and innovation initiatives.
• Facilitate the smooth integration of new systems and tools with existing processes, ensuring operational efficiency improvements.
• Support collaborative efforts with stakeholders to align initiatives with overall institutional goals.

Communication and Outreach

• Work with the Head of Student Success and the marketing department to promote innovation‑related programs.
• Monitor…