Customer Leader, Commercial Foodservice

Overview

Ocean Spray is hiring for a Customer Leader, Commercial Food service! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role – it always comes back to this: we’re a farmer‑owned co‑op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all – and we’ve been making our own way ever since.

• Responsible for creating and managing the customer plans for assigned national accounts.
• Provides direct account interaction for specific accounts to understand the customer’s needs, deliver value‑added programs, and develop a tactical selling strategy.
• Implements the strategy with the customer and measures the success of the tactics involved within the strategy.
• Proactively utilizes and manages appropriate resources, internally and externally, that achieve both the Company’s and the customer’s goals.
• Accountable for financial management, including trade budgets, deductions, etc.
• Responsible for achieving objectives and directing resources to attain OSC goals within stated deadlines.
• Utilizes the regions and agents to ensure product distribution and merchandising at the customer level.

• Experience in managing national top 100 national account operators (FSR/QSR). Full national account management experience including supply chain and service management, QA/RD integration, pricing management, sales pipeline and new business growth, ability to execute and sell branding story/branded products, expanding menu placements, and development of LTOs.

• Managing operator service issues and supply chain such as forecasting for system distribution, direct broad liners, and DOT.

• Broker partner management, developing regional chain opportunities, and training.

• Knowledge of branded placement, licensing, and custom product co‑development.

• Financial acumen related to trade design, management, and optimization.

• Knowledge of chain industry trends and best practices.

• Ability to interpret Circana/Supply Trak data for actionable insights.

• Strong strategy development and an infinite mindset.

• Highly proactive disposition.

• Negotiation and conflict management skills.

• Customer business plan presentations and ad hoc materials development.

• Highly collaborative with peers and able to thrive in a matrixed environment, all levels and functions.

• Leadership presence and presentation skills.

• Excellent organizational skills; ability to prioritize multiple dynamics.

• Ability to lead change and bring others on the journey.

• Strong interpersonal skills and ability to effectively and succinctly communicate (verbal/writing).

• Disposition that empowers, fully supports, and inspires teammates and others.

• Strong proficiency in PowerPoint and Excel.

• Knowledge of Power BI, Blacksmith, Tibersoft, Supply Trak or equivalents a plus.

• Bachelor’s degree in business, marketing or equivalent.

• Ability and desire to travel to meet with accounts and attend industry conference events ~25%.

• Minimum 8 years of experience in food service manufacturer national account sales, and broker sales development for chain accounts.

Education:

Bachelor’s or University Degree (Required).

Work Experience:

At least 7 Years of Experience.

Annual Salary: $116,300 - $159,940.
Which serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short‑term and long‑term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well‑being.

• Complete insurance package on Day‑1 that includes a plethora of health and wellness programs.

  • Health, Dental, and Vision insurance.

  • Health savings account.

  • Flexible spending account.

  • Life and accident insurance.

  • Employee assistance program.

  • Telehealth services.

  • 1:1 health coaching.

  • Supportive benefits for all the stages of your life.

• 401(k) with up to 6% Company matching; additional potential discretionary match at year‑end.

• Short‑Term Incentive/Performance bonuses.

• Flexible…