Customer Leader, Commercial Foodservice

Ocean Spray is hiring for a(n) Customer Leader, Commercial Food service! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer‑owned co‑op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.

The Commercial Leader for the Commercial Food service channel is a key leadership role for Ocean Spray’s growth channels. This leader will drive strategy, revenue, relationship building, and execution for national chain accounts and broker chain and beverage sales teams in the US. A successful candidate will fully utilize the resources of the enterprise to accelerate profitable growth and bring a passion for “how might we”.

• Responsible for creating and managing the customer plans for assigned national accounts.
• Provides direct account interaction for specific accounts in order to: understand the customer’s needs, deliver value added programs, develop a tactical selling strategy.
• Implements the strategy with the customer, and measures the success of the tactics involved within the strategy.
• Proactively utilizes and manages appropriate resources, internally and externally, that achieves both the Company’s and the customer’s goals.
• Accountable for financial management, including trade budgets, deductions, etc.
• Responsible for achieving objectives and responsible for directing resources to attain OSC goals within stated deadlines.
• Utilizes the regions and agents to ensure product distribution and merchandising at the customer level.

• Experience in managing national top 100 national account operators (FSR/QSR). Full national account management experience including supply chain and service management, QA/RD integration, pricing management, sales pipeline and new business growth, ability to execute and sell branding story/branded products, expanding menu placements, and development of LTOs.
• Managing operator service issues and supply chain such as forecasting for system distribution, direct broad liners, and DOT.
• Broker partner management, developing regional chain opportunities, and training.
• Knowledge of branded placement, licensing, and custom product co‑development.
• Financial acumen related to trade design, management, and optimization.
• Knowledge of chain industry trends and best practices.
• Ability to interpret Circana/Supply Trak data for actionable insights.
• Strong strategy development and an infinite mindset.
• Highly proactive disposition.
• Navigating negotiations and conflict management.
• Customer business plan presentations and ad hoc materials development.
• Highly collaborative with peers and able to thrive in a matrixed environment, all levels and functions.
• Leadership presence and presentation skills.
• Excellent organizational skills, ability to prioritize multiple dynamics.
• Ability to lead change and bring others on the journey.
• Strong interpersonal skills and ability to effectively and succinctly communicate (verbal/writing).
• Disposition which empowers, fully supports, and inspires teammates and others.
• Strong proficiency in Power Point and Excel.
• Knowledge of Power BI, Blacksmith, Tibersoft, Supply Trak or equivalents a plus.
• Bachelor’s degree in business, marketing or equivalent.
• Ability and desire to travel to meet with accounts and attend industry conference events ~25%.
• Minimum 8 years of experience in food service manufacturer national account sales, and broker sales development for chain accounts.

Bachelor's or University Degree (Required)

At least 7 Years of Experience

$116,300 - $159,940

The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short‑term and long‑term incentive rewards.

We also offer a competitive and…