Club Manager

Overview

Club Manager at Com For Care  Home Care (Raleigh, NC).

Reports to:

District Manager. Status:
Full Time/Supervisor/Exempt/Non-Exempt.

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure all team members provide a great customer service experience.
• Front desk duties: greeting members, gym tours, handling member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware of and trained on current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Adhere to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Customer service: communicate and interact with customers to exceed expectations.
• Listening, problem solving, diplomacy, and effective communication with staff and departments.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to provide a high-quality customer experience.
• Front desk involvement: greeting members, gym tours, resolving inquiries.
• Support for team members and club members.
• Maintain a positive club image.
• Coaching and counseling performance to meet standards.
• Open/close gym promptly.
• Train staff on marketing promotions.
• Complete onboarding for new hires in Paycom.
• Maintain club staffing during all business hours.
• Ensure adherence to company policies and procedures.
• Order supplies and manage inventory.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs. on occasion

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not dictate or control labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.