On-Call; PRN) Police Telecommunicator; Dispatcher

This is a part-time, as needed (PRN) position with the Lakeway Police Department. The employee will work on an as needed basis to provide additional dispatch coverage based on departmental staffing and operational needs.

This position is responsible for receiving requests for police, fire, and emergency assistance from the public, including calls from the deaf using TDD and Texas Relay and relays calls for service to the appropriate agency or units. Performs all dispatch functions of the Lakeway Police Department and other assigned agencies as well as the city’s public works, code enforcement staff, and Lakeway Municipal Utility District emergency response personnel.

In emergencies, may liaison with other law enforcement, regulatory and related agencies such as CAPCOG, TLETS, and Travis county Sheriff’s Office. Receives phone and walk-in requests for assistance. Maintains a positive attitude.

Reports to:

Police Telecommunicator Manager or designee
Supervises: none

• Assigns and broadcasts all police calls, according to priority, to the nearest available field unit within geographic area of responsibility.
• Receives and relays all information from field to appropriate personnel to ensure all necessary information/equipment is readily available.
• Maintains case logs, radio logs and various formats of recording the police, fire and Lakeway MUD activities.
• Prepares and updates daily records of patrol activities to provide daily dispatching documentation.
• Informs field officers of major incidents, hazardous situations or locations.
• Monitors and/or assists on police matters such as: prisoner search, warrant confirmation, stolen property inquiries, message/bulletin broadcasts.
• Sends and receives messages on the teletype, listing wanted or missing persons and/or stolen articles in NCIC/TCIC (the FBI and DPS files).
• Monitors computers, any incoming dispatch requests, phone and officers though out shift, and ensure prompt processing of requests and requested information.
• Exercises proper judgment when dealing with emergency situations.
• Communicates courteously with the general public and answers questions that may arise about services provided.
• Communicates effectively via police radio, telephone, and in person, with co-workers and all others, including persons of diverse backgrounds and in altered emotional and psychological states.
• Conveys a positive professional image by action, communication and appearance.
• Exhibits regular, reliable and punctual attendance.
• Contributes to team effort by performing other related duties as assigned.
• Assists administration staff with projects/programs as needed.
• Performs other related duties as required/assigned.
• Knowledge
• Thorough knowledge of computer programs; related technical equipment and dispatch codes; or ability to develop such knowledge.
• Proficiency in operating a computer terminal; a two-way radio; standard radio broadcasting procedures and rules and dispatch office procedures.
• Must have or develop a thorough knowledge of geographic layout of the area served.

• Listen; hear and speak clearly and distinctly in the English language.
• Communicate effectively and diplomatically; both orally and in writing.
• Manage several emergency situations at one time and use good judgment in determining proper response.
• Effectively respond to a multi-task; stressful or high-pressure environment prioritizing emergency and non-emergency communication in a calm manner.
• Keyboard at a corrected speed of at least 35 words per minute.
• Establish and maintain an effective working relationship with all levels of management;
  City officials; vendors; other government agencies; other employees and the general public.