Front Office Cashiering - Administrative Assistant III

Front Office Cashiering – Administrative Assistant III

Colorado Department of Revenue

Due to the State's current hiring freeze, this position will not be filled until January 1, 2026 or after. The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture and embrace our differences because we believe this brings innovation to our work.

The DMV Driver Control Section exists to administer motor vehicle statutory requirements affecting driver’s privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. The Front Office Cashiering (FOC) Unit exists to process all transactions in person presented by customers for Driver Control at the Westgate Driver License Office that includes but is not limited to the reinstatement of driving privileges, motor vehicle records (MVR) requests, accepting citation payments, pulling/reconciling cash reports.

We’re hiring a detailed, customer service oriented leader to be our Administrative Assistant III Lead in our FOC unit in Driver Control! Your ability to anticipate the needs of the unit and staff will ensure the workload is distributed correctly and that staff are following policies, providing training as needed. Use your excellent general clerical skills to process requests, review customer documents and process payments.

If you’re ready to make a difference at DOR, then this job may be for you!

• Work lead – Prioritizes and assigns works, ensures timeliness and quantity meets standards, implements procedures and processes to improve workflow and productivity, develops and provides training, provides feedback and coaching, monitors attendance and competencies of staff and communicates clear expectations.
• Customer Service and Processing – Assists customers and escalates concerns, reviews and verifies documents to check compliance, and enters data into various systems.
• Cash handling – Receives and verifies payments and documents, enters information into the appropriate systems, reconciles transactions, and makes deposits.

This position reports to the Westgate office. DMV video:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Three (3) years of relevant experience in a general clerical and/or cash handling position.

• Experience providing exceptional customer service, interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records).
• Regular, daily work responsibilities utilizing equipment and software used in offices i.e. Google Suite and Microsoft Office programs.
• Regular daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies.
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports.

OR a combination of related education and/or relevant experience in a general clerical and/or cash handling position equal to three (3) years.

• Previous supervisory or work lead experience.
• Additional experience with cash-handling, cash management, and/or cash reconciliation.
• State experience in a regulatory customer service role.
• Proficiency with Google Suite.
• Experience with providing on the job training to staff.
• Demonstrated written communication skills.
• Proficiency with data entry.
• Experience with providing feedback or coaching to staff and managing employee performance.

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