Mail and Retrieval Services Unit - Administrative Assistant II

Mission

The Colorado Department of Revenue (CDOR) is dedicated to becoming a trusted partner to Coloradans, helping them navigate governmental complexities so they can thrive. Our values—service, teamwork, accountability, integrity, and respect—guide all our work.

We empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture, believing that differences spark innovation.

We’re hiring an Administrative Assistant in the Mail & Retrieval Services work unit within Driver Control. Based in the Lakewood office, you will use your computer skills to input and manage data, ensuring accurate recording and compliance with DOR policies. This position supports the department’s mission by handling motor vehicle records and facilitating public requests and fee collections.

• Sort and prepare documents for imaging and data entry
• Log processes into spreadsheets, databases, or electronic documents as necessary
• Research record concerns using advisory data, internet, and other retrieval sources
• Correct and update driver records by entering data into records, databases, and spreadsheets
• Translate and clarify Colorado Motor Vehicle Statutes, department administrative policies, and procedures for customers
• Scan documents
• Maintain compliance with department and section policy to ensure a safe and clean environment

This posting is only open to residents of the State of Colorado at the time of submitting your application.

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ADMINISTRATIVE ASSISTANT II

Experience Only: Two (2) years of relevant experience in a general clerical role and/or cash handling.

• Providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, and making appointments
• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
• Data entry, including entering information into a program or database (appointments, contact information, customer records)
• Familiarity with office equipment and software (E‑Mail, Google Suite—Docs, Sheets, Slides)
• Operation of computer systems, printers, copiers, fax machines, and other technologies
• Typing letters, reports, briefings, forms, memoranda, etc.
• Checking and comparing data for accuracy and completeness

Preferred Qualifications:

• State experience working in a high‑volume data entry or mail center workplace
• Excellent verbal and written communication skills
• Experience working in a complex, high‑volume general clerical support position
• Career progression in a general clerical position
• Experience handling sensitive information of a confidential nature
• Daily use of office equipment and software (E‑Mail, Microsoft Office, Google Apps)

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices and encourages candidates from all identities, backgrounds, and abilities to apply. We are an equal‑opportunity employer committed to building inclusive and innovative work environments with employees who reflect our communities.

To apply online, complete the State of Colorado application. If you prefer a paper application, download the PDF PDF State Paper Application and email it to  by the closing date and time listed in the announcement.

For questions about the position, contact .