Arcade Attendant

For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

$18.00/Hour (This is a tip pool eligible role)

Great earning potential

Affordable medical insurance available

Employer-sponsored dental and vision

Paid vacation and sick time

Exclusive employee discounts at our Mercado store

Career growth opportunities

Employee family meal

The Arcade Attendant ensures a fun and seamless guest experience by assisting with game operations, Casa Card transactions, and redemption services. This role maintains arcade cleanliness, troubleshoots minor machine issues, and supports merchandising and cash handling.

• Follow established steps of service to ensure the arcade is set up for a seamless guest experience
• Able to work independently while maintaining clear communication and collaborating effectively with team members
• Welcome and engage with all guests to create a memorable experience
• Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
• Check that all merchandise, soda stock, and redemption prizes are fully stocked and priced correctly
• Assist guests with Casa Card arcade redemption system, including loading credits and explaining the operation of arcade games
• Sell and serve old-fashioned soda to guests, maintaining proper service standards
• Maintain cleanliness and organization of the arcade area, performing hourly upkeep and scheduled deep cleans (weekly, monthly)
• Perform cash handling duties, including operating Point of Sale (POS) systems, processing redemptions, and completing daily financial reporting
• Troubleshoot minor machine issues such as removing obstructions, repositioning mechanisms, and running test operations
• Report major equipment malfunctions to the Facilities and Entertainment Technology teams
• Communicate inventory shortages to the Arcade Manager to ensure adequate stock levels
• Place Out of Order signs on defective machines and submit work orders promptly
• Ensure the arcade is clean and fully stocked for the next shift, including sweeping, mopping, and completing end of-shift tasks before signing out with a manager
• Balance and reconcile the cash drawer at the end of each shift
• Perform other duties or tasks as assigned by the Arcade Manager based on business needs

• 18+ years of age
• Minimum of 6 months of experience in a high-paced environment
• Prior cash-handling experience
• Proficiency in math required
• Strong interpersonal and communication skills
• Passionate about serving others
• Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
• Able to communicate effectively in English
• Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays
• Regular and dependable attendance is an essential function of this position
• This position requires consistent availability for Thursday, Friday, and Saturday evening shifts, as well as Sunday morning shifts, on an ongoing basis. Candidates must be able to reliably work these required shifts as part of the regular schedule expectations for the role. Availability for these shifts is a condition of employment for this position. This availability is also an essential function of the role.

• Bilingual in Spanish
• Serv Safe Food Handler certification

• Able to distinguish colors and see both up close and at a distance
• Able to lift and carry up to 50 pounds
• Able to use manual dexterity, gross motor skills, and fine motor skills
• Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
• Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
• Able to work in confined spaces
• Comfortable working in loud, distracting environments
• Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

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