Customer Care Specialist

Overview

Serenity Healthcare is transforming mental wellness through empathy, innovation, and science-backed care. We are hiring a Customer Care Specialist to support patients undergoing Transcranial Magnetic Stimulation (TMS) treatment. If you have a background in customer service, hospitality, or caregiving and enjoy helping others, this could be your next step. No medical experience is required; full paid training and national certification are provided.

Base pay range: $25.00/hr - $26.50/hr

Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more.

• Deliver one-on-one support during patient treatment sessions
• Operate and monitor TMS equipment (training provided)
• Encourage patients using positive tools like journaling, goal-setting, and mindfulness
• Maintain accurate session records and communicate with medical staff
• Create a warm, supportive environment for every patient

We hire people for character and heart, not just experience. We especially value backgrounds in customer service, hospitality, education, retail, or other people-facing roles, and a passion for supporting others through tough times. Strong emotional intelligence and a calm, kind demeanor are important.

• 2+ years of full-time professional experience (any industry)
• Clear, professional verbal and written communication skills
• High level of empathy, patience, and emotional resilience
• Punctual, dependable, and open to feedback
• Must be authorized to work in the U.S.
• Background check and drug screening required

• 90% employer-paid medical, dental & vision
• 10 PTO days (15 after 1 year) + 10 paid holidays
• 401(k)
• Rapid promotion opportunities as we grow
• Positive, mission-driven culture where your contribution matters

Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.