Team Leader - IDAM IGA Lifecyle

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company with over 9 million clients and 20,000 financial advisors across the U.S. and Canada. We are privately‑owned, placing the focus on our clients rather than shareholder returns.

Team Leaders are ultimately responsible for the success, execution and quality of our Technology Systems (TECH) Identity & Access Management (IAM) IGA Lifecycle delivery team. This role will have significant strategy, technical, thought and people leadership responsibility in a matrixed team structure and environment. As a Team Leader, you will lead change to implement, configure, enhance, and support the IAM IGA Lifecycle product team using market‑leading IGA platforms such as SailPoint or Saviynt.

You will work closely with members of the IAM teams, enterprise architecture, business leaders, product owners, and scrum masters, continually setting strategy and evaluating delivery team structure in alignment with firm needs. Team Leaders will have dual responsibilities – product delivery management over one or two durable product teams focused on digital platforms and experiences, along with people leadership for the technical associates within those teams.

• Provide technical guidance, leadership, and insights on IAM IGA core capabilities (Joiners, Movers, Leavers, Access Reviews, SoD, ad‑hoc requests) using market‑leading technologies such as SailPoint or Saviynt.
• Continually set strategy and evaluate delivery team structure in alignment with firm need.
• Build strong partnerships and relationships with Products, QA, UX, PMO and Enterprise Architecture.
• Remove obstacles and coordinate resources to continually increase team throughput, predictability, and quality.
• Reduce cycle times and improve usability scores by driving improvement of all things related to the SDLC for teams in their remit.
• Work with Technology shared services teams to remove impediments and obstacles for improved product delivery and cycle time.
• Set product team success measures to deliver the right value to our clients.
• Contribute to and maintain a product technology roadmap and backlog, applying architectural standards in the team’s deliverables.
• Develop and execute ongoing improvements for processes related to the team (e.g., incident management escalations).
• Deeply understand the product team’s systems, processes, priorities, and technologies while representing these aspects to all levels of Technology leadership.
• Guide teams to work in a way that minimizes key‑person dependencies and knowledge silos.
• Represent the team to ensure firm and division processes are followed, reducing risk (e.g., compliance change management, information security).
• Hold teams accountable for setting and achieving Service Level Objectives.
• Coach and mentor each team member through observation and timely feedback.
• Identify key team positions and develop ready‑now successors.
• Continuously improve processes related to resource management and support.
• Establish and maintain effective communications and relationships across teams, departments, vendors, and other divisions.
• Establish and maintain effective relationships with vendors while aligning to the firm’s objectives.
• Provide leadership, development, and mentoring to associates through actions.
• Lead by example, demonstrating firm values.

• Bachelor’s degree required or related work experience.
• Minimum of 5 years of experience directly related to Information Systems technology with at least 1 year in a leadership role (mentoring associates, lead analyst, project leaders, etc.) preferred.
• Demonstrated knowledge of IGA implementations and operational industry best practices and technical expertise.
• Deep, experience‑based expertise on all aspects of SDLC best practices.
• Practical understanding of agile product development principles and values.
• Financial Services or other regulated environment experience and/or industry license(s) preferred.

Current INTERNAL home‑based associates:
While this role is posted as hybrid, you may retain your home‑based status. Edward Jones intends in good faith to…