IT Helpdesk Tier 3

About Us

CubX is a rapidly growing Managed Service Provider (MSP) redefining how businesses experience IT. We design secure, cloud-based environments for multi-site and enterprise organizations — blending deep technical expertise with a personal, proactive approach.

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package:
  Health, dental, vision, 401(k), and PTO.
• Professional Development:
  Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
• Collaborative Culture:
  Work alongside a sharp, motivated team that values initiative and creative problem-solving.
• Fun & Inclusive Company Culture:
  Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

• Escalation & Advanced Troubleshooting: Handle escalations from Tier 1 and Tier 2 engineers for complex Microsoft 365, Azure, Intune, and network issues. Perform root-cause analysis and implement permanent resolutions.
• Project Implementation & Migration: Lead or co-lead client migrations including Microsoft 365 tenant setups, email and data migrations, SharePoint and One Drive transitions, Intune and Autopilot rollouts, and network upgrades.
• Manage Your Workload: Stay organized and on top of tasks to ensure timely completion.
• Cloud & Identity Management: Manage Microsoft 365 administration (Exchange Online, Teams, SharePoint, One Drive) and Azure AD configurations including Conditional Access, device compliance, and identity protection.
• Networking & Infrastructure: Configure, Design, and maintain firewalls, VLANs, VPNs, and Wi‑Fi networks using Sonic Wall, Meraki, and Unifi, Forti Gate, Cisco, and troubleshoot complex DNS, DHCP, and connectivity issues across multi‑site environments.
• Endpoint & Security Management: Architect Intune profiles, compliance policies, Autopilot provisioning, and Defender for Endpoint deployments. Maintain system security through Microsoft 365 Security & Compliance Centers.
• Azure Administration: Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud‑based resource management.
• Server & File System Knowledge (Migration-Focused): Leverage strong understanding of Windows Server environments (2016/2019/2022) to support data and identity migrations into modern cloud‑based solutions. Perform Active Directory cleanup, GPO rationalization, and DNS validation during tenant or domain transitions. Migrate on‑premises file shares to SharePoint and One Drive, ensuring correct permissions, folder structure, and access continuity. Identify and decommission legacy infrastructure as part of the move toward fully managed, cloud‑first environments.
  
  Automation & Scripting: Utilize Power Shell and automation tools to streamline provisioning, reporting, and system maintenance. Develop and document reusable scripts to support repeatable processes.
• Security & Compliance: Configure SPF, DKIM, and DMARC. Strengthen endpoint protection and ensure compliance with CubX and client security standards.
• Documentation & Mentorship: Maintain detailed documentation for tickets, projects, and configurations. Mentor Tier 1/2 staff, review their work, and help establish standardized procedures.
• Virtualization & Cloud Services (Migration-Focused): Support and guide migrations of on‑prem workloads into Azure, leveraging knowledge of virtual machines, networking, and storage. Assist with Hyper‑V or VMware transitions during modernization projects and advise on architecture, performance, and cost optimization in cloud environments.
• Hardware & Software Support (Advanced): Provide advanced diagnostics and remediation for desktops, laptops, and peripheral devices across mixed environments. Perform deep system analysis to resolve hardware or…