O2C - Subject Matter Expert; SME

At Terumo Blood and Cell Technologies, our 8,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference.

LOCATION: Lakewood, CO

We are seeking a highly skilled and experienced leader to serve as the Subject Matter Expert (SME) for the Order-to-Cash (OTC) process during the global SAP S/4

HANA transformation. This position is crucial to the success of the implementation and will have a significant impact on shaping the future‑state OTC processes. The ideal candidate will have deep functional knowledge in OTC, a passion for driving business transformation, and a commitment to operational excellence.

As the OTC SME, you will lead the business‑side representation for Customer Service and OTC throughout the SAP S/4

HANA implementation lifecycle. From design to deployment and stabilization, you will ensure that the system is configured to meet global business needs while driving user adoption and process efficiency. This is a highly visible, career‑defining role ideal for a transformational leader with deep functional knowledge and a passion for operational excellence.

• Serve as the business‑side SME and strategic leader for the Customer Service and OTC process areas in the global SAP S/4
  
  HANA implementation.
• Lead the design of future‑state OTC processes, ensuring they are standardized, efficient, and aligned with business goals and regulatory requirements.
• Represent the Customer Service function in global and local workshops, facilitating discussions to ensure business requirements are accurately captured and addressed in system design.
• Collaborate closely with global business teams, system integrators, and IT to define, document, and validate standardized OTC processes.
• Conduct fit‑gap analysis, process documentation, and blueprinting to ensure seamless integration of future‑state processes into the SAP system.
• Lead and coordinate user acceptance testing (UAT), data validation, cutover planning, and hypercare activities, ensuring business readiness and smooth system adoption.
• Drive change management efforts by contributing to the development of training materials, communication strategies, and user readiness programs to support successful adoption.
• Act as the primary liaison between Customer Service and the SAP program team, facilitating issue resolution, risk management, and ensuring effective communication throughout the implementation.
• Champion the post‑go‑live stabilization phase, ensuring consistent execution of new processes and tools, and continuously driving process improvements.
• Collaborate with cross‑functional teams, including Sales, Logistics, Finance, and Quality, to align on master data governance, audit readiness, and operational efficiency.
• Ensure future‑state designs are scalable, auditable, and aligned with long‑term business strategies and growth objectives.
• Provide expert guidance on global best practices for OTC, ensuring compliance with internal policies and external regulations.

Bachelor's degree in Business Administration, Supply Chain, IT, or related field. Advanced certifications or an MBA is a plus or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

• Minimum of 8 years of experience in Customer Service, OTC, or Logistics, with a proven track record of success in cross‑functional roles.
• Extensive hands‑on…