Technician, Technology II

This website is Audio Eye enabled and is being optimized for accessibility. To open the Audio Eye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options".

Job Title: Technician, Technology Support II

Pay Program: Support Staff Non-Exempt

Pay Range: Hourly Range 21 ($32.10 - $35.74)

Work Year
:
Year Round / 8 hours per day

Reports to
:
Lead Field Operations Technician

Direct Reports
:
This position has no supervisory responsibilities.

Summary

Operating under the general direction of the Lead Field Operations Technician, the Technology Support Technician II serves as a primary customer service representative for on-site technology support. This position is responsible for addressing a variety of hardware and software issues while focusing on the administration of enterprise-level software for managing software installations and computer re-imaging. The role also serves as an escalation point for technical issues beyond the scope of other technicians, providing advanced troubleshooting and guidance.

Additional responsibilities include maintaining inventory records and assisting with district-wide technology initiatives to ensure consistent, reliable, and innovative support for all users.

Job Responsibility Description

Remote and On-Site Technology Support

• Provide remote and on-site support for assigned locations, resolving a wide range of hardware and software issues independently, with minimal assistance.
• Troubleshoot and repair technical problems related to desktops, laptops, mobile devices, printers, interactive technology, and other peripherals.
• Address user account management tasks in Active Directory, Google Workspace, and other district-supported platforms.
• Maintain a high level of customer service during face-to-face interactions, ensuring cooperative and effective resolutions.

Enterprise-Level Software Administration

• Administer and manage enterprise-level software systems used for software deployment and computer re-imaging.
• Develop, update, and maintain imaging solutions to ensure compatibility with district hardware standards and software requirements.
• Collaborate with colleagues to design, test, and deploy new imaging and software installation strategies.

Escalation and Advanced Troubleshooting

• Serve as an escalation point for complex technical issues that require advanced expertise, guiding and supporting other technicians in resolving these challenges.
• Conduct in-depth diagnostics and implement solutions for persistent or critical technical problems.

Inventory Management and Technology Upgrades

• Maintain accurate and up-to-date records of inventory at assigned sites, including computers, parts, and peripherals.
• Document repair and replacement logs promptly and ensure equipment is properly labeled, tracked, and accounted for.
• Assist in updating and managing a master inventory list, including parts and computer replacements.
• Contribute to upgrade and improvement initiatives, including lifecycle replacement planning and researching emerging technologies.
• Assist with implementing new systems and collaborate with colleagues to assess equipment needs, recommend solutions, and plan future upgrades aligned with district goals.

Mentorship, Research, and Department Goals

• Support Technology Support Technician I staff in building their technology knowledge and skills.
• Conduct entry-level research and analysis to support department projects and goals.
• Attend meetings, present findings and provide recommendations as needed.
• Participate in technology outreach efforts in schools and contribute to…