System Reliability & Support Specialist

CO Salary Range: USD 70,125. per year

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability & Support Specialist within PNC's Lending Payments SRC Team organization, you will be based in an office located in any of the following cities:
Pittsburgh, PA, Strongsville, OH, Birmingham, AL, Farmers Branch, TX, Denver, CO, & Phoenix, AZ. This is an in office position.

Application support and production operations for enterprise payment or financial systems preferred

The SRC (Site Reliability Center) is a 24/7 operation which may include resolving critical systems issues during off hours.

The Lending Payments SRC Team is responsible for supporting and improving critical payment-processing services and associated security controls. Team members partner with application owners, infrastructure teams, cybersecurity, and operational stakeholders to maintain platform stability, remediate risks, manage privileged-account compliance, investigate incidents, and drive service improvements. The role requires strong technical troubleshooting skills, operational discipline, and the ability to work across multiple technology domains in a highly regulated financial-services environment.

This team also supports governance activities related to privileged access management, account discovery, compliance remediation, and secure operational practices.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Develops in depth knowledge of supported systems and applications.
• Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's…