Operations Supervisor; Lakewood Navigation Center

Description

Why Volunteers of America? VOA recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOA supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOA goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

The Operations Supervisor for the Lakewood Navigation Center is responsible for overseeing all aspects of the Center’s daily operations. This role works closely with the Program Supervisor to ensure that policies and procedures are implemented in a safe, respectful, and trauma‑informed way. The Lakewood Navigation Center serves 103 unaccompanied individuals in a congregate shelter setting, providing embedded support services tailored to client needs.

• Program Oversight:
  Ensure appropriate staffing structures are in place for Housing Case management, review best practices with staff, oversee staff training, and maintain the safety of both personnel and the facility.
• Program Development:
  Create and refine systems in response to evolving program outcomes and establish policies and procedures that support effective and equitable service delivery. Develop and maintain robust wrap‑around services on site to transform lives and permanently move people out of homelessness.
• Grant Management:
  Oversee grant‑related activities, ensuring timely and accurate reporting to funding entities.
• Community Engagement:
  Represent VOA Colorado programming within the community, identify emerging needs, and lead initiatives that promote collaborative community practices.

Additionally, this position participates in the on‑call rotation for shelter management.

• Operational Oversight:
  Manage 24‑hour facility operations by scheduling and supervising direct, contract, and support staff. Ensure the facility is clean, orderly, and consistently “tour ready.”
• Staff Management:
  Lead recruitment, onboarding, training, and evaluation of staff and volunteers. Coordinate relief staff hiring and training with shelter project Supervisors. Support inclusive team meetings and ongoing professional development.
• Safety & Crisis Response:
  Oversee safety protocols for guests and staff. Ensure crisis intervention and trauma‑informed care practices are in place.
• Resource Coordination:
  Ensure guests have access to meals via VOA Kitchen. Order necessary supplies (office, food, cleaning) and maintain inventory.
• Compliance & Documentation:
  Monitor staff for accountability for program components and ensure accurate documentation across required databases. Support policy development, implementation, and compliance.
• Community & Administrative Engagement:
  Represent VOA in community settings, assist with budgeting, monitor expenses, and support grant reporting and proposal development.
• Collaboration & Support:
  Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources.
• Professional Standards:
  Attend training, meetings, and workshops. Uphold the Social Work Code of Ethics and maintain consistent attendance.
• Additional Duties:
  Participate in on‑call rotation, cover duties of the Program Supervisor when absent, and perform other duties as assigned.

• Direct supervision of all guest service coordinators, kitchen coordinators, and relief staff at the Lakewood Navigation Center.
• This position may provide field supervision for college‑level interns.

• Ensure the occupancy rate at shelters remains at 90% or higher.
• Ensures that 30% of all households who exit, do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.
• Facilities always remain “tour ready” including all safety concerns addressed within 48 hours.
• Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado.