Assistant Manager

Perks and Benefits:

Direct career growth path to General Manager or Area Management positions and additional options

Competitive salary plus key performance bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

A dog loving personality that can create an amazing and positive culture focused on Dogs First!

Team oriented, willing to do what it takes to help others succeed, a leader whom sets a very positive example.

Management experience preferred

Customer service experience (retail, restaurant, fast food)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs:
Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio and hire and develop an amazing team and maintain a positive culture.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations;
Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services