Facility Support Specialist Part-TIme

This is a part-time position that requires availability to work after hours and be on call during weekends, as needed. Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and strengthen communities.

The After-Hours Facility Support Specialist provides after-hours front desk coverage, resident support, facility monitoring, and operational assistance at Henninger Legacy Homes during evenings, overnights, weekends, holidays, and other non-business hours. Henninger Legacy Homes provides permanent supportive housing for individuals who have experienced homelessness and individuals with disabilities. In partnership with Atlantis Community Foundation, Service Source delivers on-site supportive services and programming that support housing stability, independence, and well-being.

As the primary on-site contact during after-hours operations, the After-Hours Facility Support Specialist helps maintain a safe, welcoming, and respectful residential community. The position serves as a key point of contact for residents, visitors, vendors, service providers, and emergency responders while ensuring established building access, safety, and communication procedures are followed.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Provide professional and courteous front desk coverage during assigned after-hours shifts by greeting residents, guests, visitors, vendors, and service providers in a welcoming and professional manner, maintain a welcoming environment that respects the dignity, privacy, independence, and individual needs of residents.

Check in residents entering or returning to the building after hours in accordance with established procedures, check in guests and visitors to the building and verify that they are authorized to be on site, maintain accurate resident, guest, and visitor check-in records as required, follow all established guest and visitor policies, including applicable identification, authorization, and access procedures, and ensure guests and visitors follow building rules and established visiting procedures and policies.

Address unauthorized access concerns according to established procedures and notify appropriate staff, when necessary, receive and appropriately route after-hours telephone calls, messages, deliveries, and requests, assist residents with reasonable after-hours needs and connect them with appropriate resources or on-call staff when necessary. Maintain appropriate professional boundaries with residents and visitors. Monitor and secure building access, including entrances, exits, front desk areas, and other designated areas of the property, conduct scheduled building walkthroughs in accordance with established procedures, identify and report safety hazards, maintenance concerns, property damage, or unusual activity, respond to alarms, building concerns, and other incidents according to established procedures, contact emergency services when appropriate and notify designated supervisory or on-call staff.

Additional Responsibilities Maintain accurate shift logs documenting resident and guest check-ins, relevant activities, incidents, maintenance concerns, and other important information. Maintain required visitors and guest logs in accordance with Service Source and Henninger Legacy Homes procedures. Complete incident reports and other required documentation in a timely and professional manner, support emergency procedures, including fire, medical,…