Customer Care Representative

Description

The Customer Service Representative is a customer focused individual responsible for handling all internal and external customers’ needs for our Domestic and International customers, as well as the SS White Sales and Marketing Team.

• Receive, process and resolves customer complaints, commercial and quality.
• Submits all documentation regarding Customer Complaints
• Enter Customer Complaints into ERP System
• Process RMA resolutions, either replacement order or credit to the customer.
• Support Sales Operations with pricing discrepancies
• Assist with distribution of annual price communications to customers.
• Answer incoming calls from Distributors, Dentists, Commercial Customers, SSW Representatives and Dealer Representations regarding order status and product inquiries.

• Data entry of customer orders
• Entering and generating Quotes Requirements Specific
  
  Job Skills /
  
  Qualifications:
  • 2-3 years of Customer Service Experience, complaint process preferrable
  • Experience using order management systems such as JD Edwards, EPICOR, SAP, etc.
  • MS Office Suite (Word, Excel, Power Point)
  • Detail oriented
  • Excellent interpersonal skills and the ability to work as part of a team or individually.
  • Excellent communication skills, verbal and written.
  • Time Management, ability to multi-task
  Preferred Qualifications:
  • International shipping experience a plus
  • Epicor experience a plus