Inside Sales Representative​/Customer Service

Overview

Meet the Smart Safety Company

At Safe Fleet our name says it all – we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer today’s safety needs and anticipate tomorrow’s challenges. By making fleets smarter, we make them safer. We’ve worked to build an integrated safety platform for fleet vehicles of every type – School Bus, Transit, Fire, EMS, Law Enforcement, Work Truck, Truck & Trailer, Waste & Recycling, Industrial, and Military.

We’re driving safety forward in everything we do and we’re looking for innovative, enthusiastic self-starters to join us. American Van Equipment, a proud Safe Fleet company, has been manufacturing and selling top quality van and truck equipment like ladder racks and shelving since 1978. We produce everything we sell and our work ethic and customer commitment are evident in every product.

Work for the Smart Safety Company.

The Customer Service and Sales Representative is the friendly, knowledgeable voice of American Van Equipment. This relationship builder is primarily responsible for serving as the day-to-day customer contact for questions related to products, order requirements and status as well as other aspects of the supplier/customer relationship. Working closely with, and providing support to the Sales and Operations Departments, to ensure accuracy of purchase orders, availability of product and timely processing of all orders.

• Primary point of contact for existing and potential customers
• Effectively communicate on the telephone to gain insight into customer needs while entering customer detail
• Determine customer requirements and expectations to recommend specific products and solutions
• Communicates with all individuals whose involvement impacts customer communications and satisfaction
• Tracks shipment status of customer orders
• Resolves product or service issues by clarifying customer needs, determining cause, selecting and explaining with detail, and implementing best solution
• Communicates with freight carriers regarding customer orders
• Handles inquiries made via email, website, and/or chat
• Works closely with showroom customers as well as scheduling installation work
• Communicates with warehouse manager on customer pickup orders
• Maintain customer records by updating needed account information
• Prepares and sends electronically quotes for existing and future customers
• Captures needed detail and collaborates with key management personnel involving special price requests that support fleet, muni and large volume opportunities
• Sends order acknowledgements and composes letters to existing customers and future prospects
• Quotation follow-up
• Assimilates customer credit information and provide to the accounting department
• Other duties as assigned

• This job has no supervisory responsibilities

• Customer Service
• Problem Solving
• Interpersonal Skills
• Excellent written and verbal communication skills to interact with all business levels
• Planning/Organizing/Ability to multitask
• Quality management
• Attention to details
• Continuous improvement initiative

• High School Diploma
• Preferred experience in retail customer service, sales or related experience and/or training

• Ability to read, write, speak, and comprehend English
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing

• Internet based software
• Order processing software
• MS Office

• The employee must have adequate hearing and visual acuity.
• The position requires being seated a good portion of the day. Employee may occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor

• The noise level in the work environment is usually moderate
• Working environment is in an air-conditioned cubical with…