Revenue Operations Specialist

Revenue Operations Specialist

Position Summary:

We are seeking a proactive, detail-driven Revenue Operations Specialist to oversee the financial lifecycle and operational scalability of a high-growth multifamily portfolio. This role functions at the intersection of accounting and financial technology. Beyond routine ledger management, this person will serve as a key architect in the optimization of our billing infrastructure – transitioning manual workflows into automated, tech-enabled processes.

• Systems Optimization: Architect and implement standardized AR workflows within the ERP environment to reduce manual entry.
• Automated Collections: Assist in the configuration and deployment of an autonomous collections engine, defining logic for automated notices, late fee assessments, and escalation triggers.
• Data Reconciliation: Execute complex reconciliations between the General Ledger (GL) and sub-ledgers, resolving variances.
• Lifecycle Management: Manage the full-cycle AR process, from monthly charge generation and ACH/EFT batch processing to deposit application and security deposit disposition.
• Discrepancy Analytics: Perform root-cause analysis on billing anomalies and systemic payment failures; collaborate with the IT and Finance teams to deploy permanent systemic fixes.

• Education:
  
  Bachelor's degree in accounting, Finance, or Management Information Systems (MIS).
• ERP Expertise: 2+ years of experience in high-volume AR; advanced proficiency in Yardi Voyager (specifically the Voyager 7S/residential module) or Entrata is preferred.
• Excel Mastery:
  Advanced capabilities in Microsoft Excel, including the use of Power Query, Pivot Tables, and advanced lookup functions (XLOOKUP, INDEX/MATCH) for data normalization and reporting.
• Multifamily Domain Knowledge:
  Deep understanding of multifamily billing logic, including prorated rent calculations, utility RUBS (Ratio Utility Billing Systems), and HAP contract renewal highly preferred.
• Process Engineering:
  Demonstrated experience in process mapping or migrating manual financial tasks to automated software solutions preferred.
• Analytical Rigor:
  Ability to interpret complex lease contracts and subsidy agreements to ensure system-calculated charges align with legal and regulatory requirements.

Associate

Full-time

Accounting/Auditing, Finance, and General Business

Accounting and Real Estate

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• Medical insurance
• Vision insurance
• 401(k)