Systems Support Engineer Level 2

Company Overview

Employment Type: Full-Time

Location: Lakewood, NJ

A rapidly growing Managed Service Provider (MSP) is seeking experienced Level 2/3 IT Technicians to support a diverse client base. This organization is focused on delivering exceptional IT services with an emphasis on technical excellence, proactive support, and strong client relationships.

Candidates should be passionate about technology, skilled in Microsoft 365 administration, and comfortable working in a fast‑paced, collaborative environment.

Why This Opportunity Stands Out

Competitive salary & comprehensive benefits (health, dental, vision, 401(k), PTO)

Professional development opportunities, including training and certifications in Microsoft 365, Azure, networking, and more

A fun, inclusive culture with team events, social activities, and an onsite gym

A collaborative environment that values initiative, problem‑solving, and continuous improvement

What You’ll Be Doing Helpdesk & Client Support

Provide Level 2/3 IT Helpdesk support for Windows, macOS, and mobile devices (iOS/Android)

Resolve escalated issues in a timely and professional manner

Maintain a friendly, client‑centered approach at all times

Microsoft 365 Administration

Configure and manage:

• Exchange Online
• Share Point
• Teams
• One Drive
• Security & Compliance Centers

Manage policies, permissions, and user configurations

Networking Management & Troubleshooting

Configure and troubleshoot:

• DNS, DHCP
• VLANs, VPNs
• Firewall rules

Work with platforms such as Sonic Wall, Meraki, and Unifi

Apply policies

Deploy applications

Assist with Azure AD tasks

Support Virtual Machines, networking, and cloud resource management

Email Security

Configure SPF, DKIM, and DMARC for secure, reliable email delivery

Hardware & Software Support

Troubleshoot PCs, laptops, printers, and peripherals

Support software installations, patches, and driver updates

Client Experience & Relationship Building

Communicate clearly and professionally with clients

Provide training on best practices and IT security

Ticketing & Documentation

Maintain accurate tickets in ITSM tools

Document solutions thoroughly and consistently

Project Support

Assist with:

• Hardware installations
• Network and infrastructure setups
• Migrations and cloud deployments

Additional Responsibilities

Participate in occasional on‑call rotation for urgent issues

Proactively identify and resolve potential issues before escalation

Requirements Technical Experience

Experience supporting MSP clients or similar multi‑environment setups

Advanced proficiency in Microsoft 365 administration

Intermediate to advanced networking knowledge:

DNS, DHCP, VLANs, VPNs, firewalls

Experience configuring email security protocols (SPF, DKIM, DMARC)

Knowledge of:

Active Directory (user management, GPO basics)

Strong troubleshooting skills for hardware, software, and networks

Windows and macOS support experience

Preferred Certifications

CompTIA A+, Network+, Security+

CCNA

Soft Skills

Strong communication and customer service abilities

Problem‑solving mindset with a friendly, professional demeanor

Highly organized and proactive

Eagerness to learn new technologies and improve processes

Compensation

$75,000

Salary Range

$55,000 - $75,000

Posted

Monday, December 8, 2025

Job #

101

#J-18808-Ljbffr