MSP IT Director

1 day ago Be among the first 25 applicants

This range is provided by Vidorra Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

MSP IT Director – Lakewood, NJ (Onsite)

Department:
Managed Services Provider (MSP)

Responsibilitiesp>

• Technical & Strategic Leadership:
  Act as the senior-most onsite technical resource, handling escalations, architecture, and solution design. Standardize local processes, tools, and systems to ensure stability and reduce recurring issues.
• Infrastructure & Systems Oversight:
  Lead implementation and support of LAN/WAN networking, firewalls, routing, switching, wireless, Windows Server/Active Directory, Microsoft 365 (Exchange, SharePoint, Teams), Citrix/VDI, VoIP systems, and security posture management.
• Operational Management:
  Oversee daily IT operations and service tickets, ensuring SLA compliance and quality documentation. Coordinate with DAS Health’s broader MSP teams and project managers for seamless service delivery.
• Client Relationship Management:
  Serve as the senior onsite liaison to client leadership, proactively communicating status updates, risks, and opportunities for improvement. Provide trusted technology advisory, planning, and project leadership.

• Experience:
  
  10–15+ years in IT support, field services, or systems engineering roles (MSP or healthcare environment preferred).
• Leadership: 5+ years in a leadership, managerial, or senior escalation capacity with experience mentoring technical staff.
• Technical
  
  Skills:
  • Windows Server environments & Active Directory
  • Microsoft 365 administration (Email, SharePoint, Teams, Azure)
  • Networking (firewalls, routing, VLANs, wireless infrastructure)
  • Endpoint management, RMM tools, patching, antivirus, and backup solutions
  • VoIP/telephony systems
  • Security posture management (endpoint & network protection)
  • Citrix (preferred but not required)
• Other
  
  Skills:
  
  Excellent troubleshooting, diagnostic, and client-facing communication skills with the ability to engage executive leadership.

• This position is fully onsite in Lakewood, NJ.
• The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
• Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate work spaces and traditional office norms.
• Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in a unique work environment.