Quality Assurance Coordinator

Overview

SS White Burs is a leading dental device manufacturer that strives to bring high quality dental products to market, enabling practitioners to work more efficiently and to maximize patient comfort and quality. The creation of unique and differentiated products is the cornerstone of SS White Dental. Our footprint has been around for 170 years and makes us one of the most well recognized and trusted names in the industry today.

• Manage Customer complaints (RMA: Return Material Authorization): receive and organize return product for RMA process
• RMA processing which involves receipt/system transaction and proper disposition of material in Epicor as per Procedure PROSP9
• Perform needed testing of product according to complaint and as per Work Instruction WISP
  901
• Recording of evaluation results for quality complaints
• Physical movement/disposition of product
• Proper closeout of customer complaints in Epicor
• Closeout DMRs generated for quality related complaints

• Calibration:
  Manage calibration program which includes monthly calibration schedule, maintaining calibration records, calibration results entry in Gage Trak and conduct calibration inspection when needed as per procedure PROSP5
• Schedule calibration for outsourced calibration equipment which includes obtaining quotes from vendor, completing internal purchase requisition to get Purchase Order from Purchasing Department

• Other responsibilities and functions:
  Generate and issue COC (Certificate of Compliance) and COA (Certificate of Analysis) as requested by Customer and according to Shipping Pick list
• Assist with File Heat Treating as needed
• Manage set-up bin (in Epicor and physical inventory)

• High school diploma or equivalent
• Proficiency using Microsoft Office and other Windows based applications
• Demonstrated ability to read, write legibly, and understand English
• Highly organized & detail orientated
• Ability to communicate and work with all departments and all levels of management