Sales Support Representative - Residential Builder

About the Company

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, provides best‑in‑class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Sales Support Representative – helping customers, solving problems, and learning the business from the ground up.

40 hours per week, Monday–Friday 9 am–5 pm.

• Work with sales associates to support customer needs by determining the best products and solutions.
• Help improve customer satisfaction by ensuring accuracy and timely processing of orders and quotations.
• Coordinate deliveries on behalf of customers.
• Apply approved processes and procedures to resolve vendor concerns timely and efficiently.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use a customer relationship management (CRM) system, Salesforce, and phone system effectively.

• 1‑3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills, including ability to upsell.
• Strong attention to detail, demonstrated integrity and professionalism.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented mentality with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Ferguson offers competitive benefits, including health, dental, vision, paid time off, life insurance, 401(k) with company match, and additional benefits such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

$20.57 – $32.91 (hourly or monthly for salaried roles depending on position).

This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. Salary may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC is an equal employment opportunity employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.