Wellness Clerical - Wellness Consultant

Lakewood YMCA, 16915 Detroit Ave, Lakewood, Ohio, United States of America

Posted Thursday, October 9, 2025 at 4:00 AM

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

POSITION SUMMARY:

Under the leadership of the Wellness Director, Membership Director, or the Director of Member Impact, the Wellness Consultants are responsible for assisting in membership growth and retention through leadership and continuous follow through with members. Tasks include phone and in-person interaction with prospective and current YMCA members, administrative activities such as membership and program enrollment, and on-boarding new members through the new member orientation process

ESSENTIAL FUNCTIONS:

• Creates and maintains a member-focused atmosphere to build personal and meaningful relationships with YMCA members, participants, volunteers, guests and donors .
• Greets all members and guests in a professional and friendly manner, using their names whenever possible, and offering to assist them with workout needs within the Consultant’s certified scope of practice.
• Conducts cause-driven facility tours for prospective members.
• Intentionally introduces members to one another and encourages conversation to promote relationship building among members.
• Supports the membership staff in delivering general member services, Daxko processes, and phone calls.
• Regularly circulates through the Wellness Center, actively and purposefully interacting with members.
• Provides support to members in individual goal achievement as established in new member orientation process.
• Understands, demonstrates, and clearly explains the proper use of Wellness Center equipment.
• Schedule and deliver new member orientation sessions.
• Maintains sensitivity and patience when interacting with members in the Wellness Center, helping to minimize any intimidation or other barriers to achieving their individual wellness goals.
• Listens and responds appropriately to the needs of the members.
• Follows all YMCA policies and procedures and enforces all posted policies and guidelines of Wellness Center.
• Ensures the disinfection, cleanliness and maintenance of all Wellness Center equipment. Reports any damaged or broken equipment to Wellness Director.
• Accurately complete data entry and maintain records on new members, renewals, program participants and guests.
• In collaboration with all branch departments, assess program and service options provided to ensure the needs of the community are being met.
• Ability to be innovative in resolving member problems to ensure member satisfaction.
• Participate in the creation and delivery of on-going recognition and appreciation events for members, staff and volunteers.
• Manage prospective member data through leads, tours, walk-ins, IC calls, referrals, guest passes, terminations, and prospects from campaigns.
• Ensure point-of-sale connectivity through wellness coaching and other programs and services.
• Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
• Participate in and support association events and fund-raising activities, including the Annual Campaign.
• Responsible for following the child abuse and neglect reporting process including completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying the immediate supervisor, Branch Executive, Risk Management and Human Resources Departments. All employees of the YMCA of Greater Cleveland are mandated reporters for any signs or suspicion of child abuse and neglect.

QUALIFICATIONS:

Education:

• High School Diploma or GED required. Associate degree preferred.

Experience:

• Experience in sales and service preferred.
• Experience in health and wellness strongly preferred

Certification(s) and Requirements:

• Certification in CPR at the level of…