Case Manager

Case Manager – Signature Health, Inc.

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and having a can‑do mindset, then Signature Health is the best place for the next step in your rewarding career.

• Medical, Dental, Vision, 401k match, Health Joy – a no‑cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

Reporting to the Supervisor and Manager of Behavioral Health Services, the Qualified Mental Health Specialist (QMHS) operates primarily in the community and will be key in the development and execution of client treatment plans. You will provide clients and their families with ongoing community support resources including transportation for access to identified resources. The QMHS acts as an outstanding subject‑matter expert related to client needs and will foster positive relationships with all clients, their families, and Signature Health team members.

• Diligently develop, prepare, and present treatment program work material to clients.
• Plan, coordinate, and provide reliable transportation to clients to access identified resources as part of their treatment plans.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject‑matter expert and provide support in accessing and developing a sober support network.
• Collaborate effectively with a client’s treatment team.
• Create an outstanding experience for both adult and child clients (SMD/SED, CD/Dual DX) by identifying support needed in educational, medical, vocational, housing, and daily living skills resulting in clients succeeding in their communities.
• Encourage, monitor, and follow up on client engagement and participation in all treatment plan activities.
• Provide clinically appropriate transportation for clients to and from medical and behavioral health appointments, community resources, and other essential services, ensuring safety, professionalism, and punctuality.
• Serve as a liaison with inpatient units.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF and professional standards.
• Assist in crisis intervention and prevention in the community.
• Participate in community outreach.
• Participate in all quality assurance and utilization review activities.
• Responsible for and complete all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Demonstrate the ability to work efficiently, meeting workspace expectations (i.e., productivity).
• Other duties as assigned.

• High School Diploma or equivalent – required.
• Valid, unencumbered Ohio driver’s license and proof of driver’s insurance – required.
• AHA Basic Life Support (BLS) certification – required.
• Bachelor’s Degree in a related social services field – preferred.
• 1–3+ years of previous case management or relevant experience – preferred.
• CDCA – preferred.
• Strong computer skills with Microsoft Office, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community.

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision:
  Visual…