DSHS ESA Customer Service Specialist

Join to apply for the DSHS ESA Customer Service Specialist 2 role at Washington State Department of Social and Health Services

We are currently seeking a Customer Service Specialist 2 to join our team at the Department of Social and Health Services (DSHS) in Lakewood, WA. This in-person role requires serving customers independently, researching & resolving complaints via telephone, in person, or electronically, while maintaining confidentiality. The position is full-time, Monday through Friday 8am-5pm.

• Interact positively and respectfully with external and internal customers via telephone, electronically, or face-to-face to address their needs.
• Respond promptly to customer inquiries, assess the circumstances, and utilize agency programs (Barcode, JP Morgan, E-Jas, Scheduler, Blue Slip, ACES Online, SharePoint, etc.) to research and deliver accurate information.
• Issue EBT cards, bus passes, gift cards, and vouchers to authorized customers and explain how to use them.
• Maintain accurate logs for negotiables.
• Interpret agency policy and procedures and resolve issues by applying knowledge of laws and regulations.
• Provide guidance and general information services for all customers.

• Associate degree AND two years of experience providing assistance to customers regarding inquiries, complaints, or problems OR Bachelor’s degree; OR equivalent experience.
• Quick learner, team player, capable of self‑start projects, able to stay focused on priorities and work with all walks of life.

Prior to a new hire, a background check including criminal record history may be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or  E-Verify® is a registered trademark of the U.S. Department of Homeland Security.