Desktop Support Engineer
Job in
Lakewood, Pierce County, Washington, 98496, USA
Listed on 2026-01-09
Listing for:
Axiom Technologies
Full Time
position Listed on 2026-01-09
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities- Strong background as a Desktop Support Engineer with experience of 3+ years
- OS:
Windows 10 & Win 11 - MAC knowledge, very basic.
- Office 365 Client
- Basic networking (identify infrastructure for smart hands and eyes)
- Experience in Asset/Inventory Management
- Hardware (Hands on)
- Software basic troubleshooting
- Basic mobile configuration (iPhone, enrolment, wiping, basic troubleshooting)
- Good Communication Skills (EU, vendors, and other teams)
- Customer Service Oriented
- Able to work with minimal supervision
- Ticketing Tool lifecycle (ITSM – Service Now)
- Basic AV support knowledge
- Printers knowledge
- Telecom basic knowledge (Internal Telecom) – L1
- Faxing – Right Fax & eFax
- Flexible for traveling, Night shift/On-Call support if required
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- Microsoft Office applications
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off‑hours and weekends when required for projects or emergency support.
At least two of the following:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- 3 years of relevant experience.
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume.
Desktop Support
• Colorado, Lakewood, North America, United States of America
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