Courier Service Specialist

Join the Evri Final Mile Team as a Courier Service Specialist!
Location Cardigan/Lampeter - Shift Pattern  Any 5 days over 7
Ready to be at the heart of the action? Step into afast-pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem-solving, supporting others, and driving service excellence, this is your moment.
This isa great timeto be joining us!  We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
What Youll Be  Doing Day to Day as our Courier Service Specialist
As a Courier Service Specialist ,youllbe theon-site champion keeping our

Delivery Units running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,youllbe the steady hand ensuring efficiency, compliance, and reliable service.

Youlloversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly so our customers get thegreat experience they expect.
Responsibilities
Support the onboarding of new couriers andallocatework effectively.
Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
Use the Service Tracker to raise timely, transparent escalations when needed.
Support couriers with manifests, routing, and operational queries.
Provide daily operational feedback to the Territory Manager to optimise performance.
Interested? Heres What Youll Need  to Succeed
A current UK driving licence .
Solid understanding of the self-employed courier model .
Experience working in a fast-paced, customer-focused operational environment .
Strong problem-solving , organisation, an d attention to detail.
Confident communication skills and the ability to spot and escalate risks quickly .