Medical Receptionist

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the receptionist supervisor/practice management team, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staffas required from time to time, including word/data processing, filing,photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies

We are looking to employ a Medical Receptionist to work in our 3 Partner GP practice. The post would suit an enthusiastic, flexible, well-organised and experienced individual who wishes to join our busy practice. A friendly, professional manner is a must along with good customer service skills. A proven record of team working, along with good computing skills and a flexible approach to work are essential.

We are a friendly and committed team working hard to meet the needs of our 6000 patients. Experience using the EMIS Web clinical system and DOCMAN electronic document software is desirable.

JOB DESCRIPTION

JOB TITLE:

MEDICAL RECEPTIONIST

REPORTS TO:

RECEPTION SUPERVISOR

HOURS:

20 hours per week

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either inperson or via the telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and otherassociated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the receptionist supervisor/practice management team, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staffas required from time to time, including word/data processing, filing,photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

Inthe course…