Medical Secretary

As a medical secretary at Highfield surgery, the role involves providing essential administrative support to clinicians and the wider practice team. Key responsibilities include processing referrals, managing patient correspondence, liaising with hospitals and healthcare professionals and ensuring accurate, confidential recording keeping.

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Highfield surgery is a busy, forward thinking training practice based in the south shore area of Blackpool, committed to delivering high quality patient care.

Our team consists of 11 GPs, 4 nurse practitioners, 2 physiotherapists, 4 practice nurses plus a wide range of other experienced clinical staff and administrative support staff.

As a training practice, we are passionate about developing future healthcare professionals and fostering a supportive, learning focused environment for all members of our team.

Working hours:

Wednesday 10.30am - 5.30pm (30 minute unpaid break)

Thursday 11am - 5pm

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.

Booking patients into appropriate clinics by logging on to the eRS system and selecting the appropriate speciality and clinic type as necessary.

Informing patients of appointment details by post or phone.

Managing worklists to ensure patients are seen under the 18 weeks guidelines.

Liaising with consultants secretaries and other health professionals regarding patient appointments, clinic letters, results and any other queries.

Dealing with patient enquiries regarding hospital referrals or any other matters and investigating on their behalf as appropriate in a confidential manner.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with patients and other agencies, taking messages and dealing with appropriate queries.

Inputting and extracting data from the computer records.

Photocopying.

General

Maintaining supplies of stationery.

Leaving working area tidy and ready for incoming colleague, together with information regarding unresolved or urgent problems.

Participate in staff meetings.

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

• Experience of working with the general public
• Experience of working in a health care setting as a medical secretary
• Experience of administrative duties

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.