Medical Receptionist

Due to long service staff retirements we are recruiting for two medical reception positions.

This position is 20 HOURS PER WEEK 8am - 12noon Monday to Friday

You can apply for both positions by stating in your application if you would also be comfortable with 35 hours so as to avoid the need for you to make multiple applications!

The successful candidate will be well organised with excellent interpersonal and communication skills.

You will be working as a member of our Reception Team to deliver a professional, complex and comprehensive reception and administrative service to our clinical colleagues and patients.

It is essential that applicants are flexible to start earlier or finish later than their normal working pattern and to cover colleague leave and additional projects when necessary.

Please apply early and ensure you complete your online application as this recruitment may close early if there are a sufficient number of applicants.

The General Practice Receptionist performs a complex and rewarding job in a busy and dynamic environment. They are committed to the role, work effectively as a team.

The ideal candidate will be a team player, have excellent customer service skills, the ability to deal with patients in a professional and friendly manner, the ability to process complex information quickly and accurately in a busy working environment.

The reception team is small but effective, requiring the successful candidate to be present, reliable and to contribute positively to the success of the team.

You should have good IT skills and be keen to learn.

Marton Medical Practice is a friendly and very busy General Practice based within Whitegate Health Centre in Blackpool.

We have a full compliment of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team.

Applications are welcome from those with good customer service experience in a busy working environment or with existing Health Care or GP Practice reception experience.

If you're willing to work hard and commit to the role, and our team, you will be supported to succeed.

To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service

Receive telephone calls and electronic mail and take appropriate action as per practice protocols. Mail handling, preparation and distribution following practice protocols.

Operate the practice appointment system including requests for Home Visits following practice protocol. Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management

Organise Ambulance / other transport following practice protocol

Know how receptionists input, locateand retrieve data and use the practice computer on a day-to-day basis. Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.

Accurate message taking and liaison with and primary health care team colleagues and patients.

Know how to produce repeat prescriptions following the practice protocols.

Ability to take appropriate action for pathology links following the practice protocol.

Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.

Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

Identify personal development and training needs in conjunction with the manager.

Support others with their training and development needs.

To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety…