Service Administrator

Overview

We are recruiting for a highly specialised B2B company service and equipment provider in South Blackpool who are looking for a Service Administrator. This is a fast-growing company who prides itself on the speedy, efficient service they deliver.

* TEMP 2 PERM* - Employed after a successful 12 weeks

• Answering phone calls and emails from customers.
• Scheduling service visits, preventative maintenance, and emergency repairs.
• Coordinating engineers  diaries, routes, and appointments
  - If applicable
• Raising and processing service orders and work requests.
• Preparing quotations for repairs, maintenance contracts, and replacement equipment.
• Creating invoices and processing payments.
• Maintaining customer records, service histories, and equipment databases.
• Ordering spare parts and tracking inventory.
• Liaising with suppliers regarding parts availability and deliveries.
• Monitoring maintenance contract renewals and contacting customers before expiry.
• Logging equipment faults and ensuring jobs are assigned promptly.
• Following up with customers after service visits to ensure satisfaction.
• Preparing service reports and administrative documentation.
• Maintaining compliance records, service certificates, and other required documentation.
• Managing filing systems and ensuring accurate record-keeping.
• Supporting warranty claims and manufacturer documentation.
• Coordinating equipment installations and de-installations with engineers and customers.

• Excellent organisational and time-management skills.
• Strong customer service and communication skills.
• Good IT skills, including Microsoft Office, CRM, service management, and accounting software.
• Ability to prioritise multiple tasks and work under pressure.
• High attention to detail and accuracy.
• Strong teamwork and coordination skills.
• A proactive approach to problem-solving and supporting operational efficiency.

37.5 hours per week
- Monday
- Friday 8.30 - 17.00 hrs

• 28 days holidays plus bank holidays
• Comprehensive benefits package
• Company Pension
• Free Car Parking

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Business in relation to this vacancy.