Diagnostics Administration Assistant

Pay:£13 per hour

Hours:Fulltime 37.5 hours (Monday to Friday)

Accountable to:Headof Diagnostics

Reportsto
:
Service coordinators

Base:Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Please note that our roles are not being considered for sponsorship at this time

Overview of Role:

Towork as part of a team providing a full administrative service to ensure thesmooth operation of community based diagnostic clinics.

Thiswill involve dealing with referrals, booking new and follow up appointments,tracking patients through the system, recording data to monitor access timesand the maintaining of accurate records of clinics on the computerised Patient Administration Systems.

To provide additional administrative support within the company as required.

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Attendance Bonus

Free Tea & Coffee

Eye Care Contributions

Managing patient referrals and diagnostic bookings.

Scheduling,amending, and cancelling appointments.

Maintaining accurate patient records on clinical systems e.g. S1, EMIS

Data entry and validation to ensure information is accurate and up to date.

Processing correspondence, reports, and clinical documentation.

Filing and maintaining confidential records in line with GDPR and NHS information governance requirements.

Answering telephone calls and responding to patient enquiries.

Communicating appointment details, preparation instructions, and follow-up information.

Providing aprofessional and empathetic service to patients attending diagnostic services.

Liaising with patients regarding appointment changes or service updates.

Managing shared inboxes and responding to routine enquiries.

Supporting rota coordination and clinic administration.

Assisting with general office administration tasks and document preparation.

Our key expectations are:

Self-awareness
- Living authentically

Adaptability
-Being ready to adjust depending on the situation

Openness
- Whatyou see is what you get

Positivity with areal sense of being able to strive for the impossible

Generosity ofspirit
- Everyday should be an opportunity to act with kindness

Ability to havefun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation,and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate livesand breathes complimentary values and behaviours. Our behaviours should be in line with our values whichform part of our Company DNA:

Fun:
People rarely succeed unless they are having fun. Happiness is healthy!

Awesome:
We arent here tobe average, were here to be awesome!

Humble:
Wer e here to makea difference to the lives of others, NOT to see how important we can become

Brave:
We challenge thenorm. We have the courage to get the difficult jobs done

Oompf:
We have naturaloompf! Its infectious!

Go-getting:
We are intuitive to changing needs and respond quickly which we do with energy, ideas,and positivity

Disability Confident Employer
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meetthe minimum criteria for the vacancy

DBS
- This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be required that we will submita Disclosure to be made to the Disclosure and Barring Service (formerly knownas CRB) to check for any previous criminal convictions. Before you start, thiswill require three forms of valid  be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.

• Strong attention to detail
• Good communication and customer service skills
• Competent wit Microsoft and…