Retinal Admin Clerk

Responsible for providing a confidential administrative service, which may involve dealing with complex and sensitive information and managing the reception desk/ window daily answering calls, making appointments, downloading referrals from ERS, Wet AMD email accounts and print for Triage etc., for nursing team and arranging appointments , ordering and setting up of Diabetic Macular and Retinal clinics and clinic set up and booking of Injection service and completing diagnostic forms.

The role requires competency in general administrative skills, Booking Knowledge, good IT knowledge of Cerner and with excellent communication skills and demonstrate an ability to work well within a team and form, The role requires competency in general administrative skills, good IT knowledge and with excellent communication skills and demonstrate an ability to work well within a team and form.

• English language, and maths GCSE, business administration. ECDL/CLAIT or equivalent NVQ level 2 & 3 in Customer Care, NVQ level 2 & 3 in Customer Care NVQ level 2 in Business & Admin, Proficient in the use of Microsoft Office, Inc. Word, Excel, Outlook, Net Accounts, CERNER & EMIS Experience of accessing internet/email systems. Previous experience of working within a team.
  
  Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone., Experience in the hospital Patient Administration System EMIS, CERNER, MEDISIGHT, Previous experience of working in a customer care environment and dealing with difficult/sensitive situations Face to Face and over the telephone. Able to work unsupervised and prioritise workload. Previous administration experience is essential, Proven excellent telephone manner and able to deal with difficult and sensitive requests Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills To demonstrate the ability to work to short timescales, as and when required.
• At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. East Lancashire Hospitals NHS Trust (ELHT) was established in 2003 and is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.
• We employ 10,000 staff, some of whom are award winning and internationally renowned for their work and achievements. We treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. Our high quality healthcare services are offered across five hospital sites and various community sites.
• The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve.
  
  We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied.

Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully…