Receptionist​/Clerical Officer | East Hospitals NHS Trust

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part-time permanent position based at St Peter's Primary Health Care Centre, Burnley.

We invite candidates that are keen, enthusiastic and committed to improving patient services with excellent communication skills and the ability to work under pressure, in order to provide comprehensive administration support to all services based at the Health Centre. The successful applicant will be required to provide an efficient and high quality service to the general public, patients and staff.

A flexible approach to work is essential with a willingness to work at other Trust sites as you could be required to cover for holidays or sickness absence. You will be trained on all systems used at the Health Centre. Your duties will include but are not limited to, operating a busy switchboard, answering queries from patients, staff, all building tenants and stakeholders queries,the electronic booking system for the Treatment Room, Podiatry Service and many other ELHT services, this will include greeting and arriving patients and making follow up appointments.

You must be able to deal with people confidently and sensitively both face to face and over the telephone. You will be responsible for the booking of multi-purpose rooms within the building, reporting repair requests, and dealing with all aspects of incoming and outgoing, external and internal mail. With your previous reception experience and proven organisational skills you will have the ability to multi-task, work effectively as part of the team whilst having the ability to work alone whilst prioritising, organising and planning your workload.

The Community Administration team covers a vast majority of the East Lancashire area with 11 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

To provide a general enquiry and reception service for the building, for the patients, visitors and staff.

To operate the switchboard for the Centre, answering queries and transferring calls to other health care professionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors andstaff redirecting accordingly.

To manually or electronically book patient appointments, using EMIS/CERNER either over the telephone, by post orface to face at reception, in a sensitive, competent and confidential manner.

To print off the daily appointment lists.

Receive patients onto the data bases for their appointments or alternatively confirm their attendance on appointment lists.

Responsible for adding patient referrals onto EMIS, maintain the integrity of the data base.

Deal with any security issues that may arise, calling for support as required from the Centre Manager and deputy(where applicable), other staff in the building, the security guard and the local PCSO or police.

Implement manual procedures in the event of IT system failures, report to IT and monitor progress

Book patient transport requests with the PTS service after treatment.

To provide comprehensive administration support to a variety of health professionals including laminating, photocopying,filing and typing highly sensitive and confidential reports

To type and process correspondence, reports and other documents as requested on a daily basis using

Microsoft Office programmes such as Databases, Excel and Outlook for Email and Internet use.

Book and organise appointments for health professionals.

To deal with all aspects of incoming and outgoing and external and internal mail. Including sorting and accurate lyre-directing and forwarding to the correct department and liaising with the Royal Mail staff

Receive and receipt any delivered goods for the building, contacting the department, ensuring delivery to the correct department and reporting any discrepancies.

To be responsible for ordering and maintaining stationery stock levels, including non-stock items via NHS supply chain or e-procurement. Also responsible for…