Apprentice Business Administrator; Reception​/Help Desk & Client Care Department

Our office is based in Blackburn on the historic Wellington Street St Johns. Our team of people consists of highly experienced and respected lawyers who are supported by ambitious and committed paralegals. Our specialists are accredited in their area of legal expertise and we are confident that we can provide all our clients with a quality and effective service. We are especially committed to maintaining excellent client care and seek to provide services of the highest level.

We are always looking to improve our standards of service and are committed to ensuring that we provide timely and effective communication to our clients. We are always mindful of any language or other barriers which affect our clients and therefore we are able to provide our services in various languages.

A brilliant Apprenticeship opportunity has arisen within our Reception & Business Development Department at our Head Office in Blackburn. This is a unique Hybrid Role which involves leading our Reception Team and to be an integral part of our Business Development department.

The ideal candidate will have excellent communication skills via telephone and in person. Furthermore, it will be important for the candidate to be organised and the ability to multi-task. We seek to employ an Apprentice which is committed, dedicated and consistent in all tasks set. Punctuality and attendance are also extremely important for this role as it always requires a physical presence within the offices due to the level of responsibility.

A non-exhaustive list of the tasks which will be included within this role have been listed below:

• Regular business to business communication via telephone with current clients and potential new clients.
• Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing.

If the candidate is able to showcase the abilities mentioned above, the role will involve progression by the person obtaining more responsibility in maintenance and management of the firm in regards to Client Care, Marketing and Business Development. This will also be reflected financially via a salary increase.

• Respond to issues requiring a good understanding of work‑area policies and procedures.
• Resolves complex problems in a thorough and timely manner; use discretion and know who to go to in order to resolve issues and complete tasks.
• Take a moderate level of accountability in the delivery of services offered by AMT Lawyers.
• Analyse and interpret a variety of situations and determine the most appropriate course of action.
• Use appropriate tools available to undertake the task as efficiently as possible
• Use relevant information from various sources to solve problems that impact own work area
• Update manuals/procedures and provide training to paralegals where appropriate
• Prioritise work
• Work as part of a team understanding and focusing on how the role supports the team’s and department’s priorities
• Work with colleagues to co‑ordinate, develop, improve and work to Lexcel standards.

• Responsible for the receipt and acknowledgment of queries with appropriate tracking and response
• Responsible for prioritising work
• Responsible for supporting others.

• Interpret and communicate established processes and procedures to a range of audiences
• Convey…