Administration Officer – CYP​/Single Point of Access

Company:
Blackpool Teaching Hospitals NHS Foundation Trust

A Vacancy at Blackpool Teaching Hospitals NHS Foundation Trust.

The post holder will work collectively with Options 4

CYP SPoA team of Administration and Clinical staff to provide a full referrals and administrative service for the Options 4

CYP SPoA including managing a referral system, handling and accurately inputting Client/Patient data/information into electronic patient information systems. Working closely with Clinician’s across Options4

CYP services and other agencies to provide an effective, efficient seamless service to Young People and their families referred to the Options 4

CYP/ Single Point of Access. The post holder will undertake additional tasks involving data quality issues and data/performance monitoring

This role involves dealing with challenging phone calls and correspondence which at times can be personally distressing.

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals, new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

Additional information

BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions.

Zero Tolerance Statement

At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. ‘Zero tolerance’ means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations.

Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.

Values

BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values:

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals, new appointments and all contacts onto (EMIS web…