Medical Secretary

Medical secretary post supporting the GPs and wider clinical team at Stonyhill Medical Practice, a six-partner practice of about 12,500 patients. The core is processing clinical correspondence and referrals, including e-RS bookings, while keeping electronic patient records accurate under GDPR and NHS confidentiality rules. Hours are up to full time, and the practice has purpose-built premises with on-site parking. Previous secretarial or administrative experience and typing skills are essential, and familiarity with EMIS Web is desirable.

• Manage and process incoming and outgoing clinical correspondence
• Type, proofread and distribute letters, reports and medical documents
• Process urgent and routine secondary care referrals, actioning urgent ones promptly and monitoring follow‑up
• Prepare and submit referrals on e‑RS, booking, managing and tracking referrals and appointments and investigating delays or rejections
• Maintain accurate, up‑to‑date electronic patient records in line with GDPR and NHS confidentiality standards
• Process requests for access to medical records and insurance reports
• Liaise with hospitals, community services and other healthcare professionals on patient care
• Communicate with patients, carers and external organisations, and respond to calls, emails and queries
• Provide secretarial support to GPs and other clinicians, including admin tasks related to patient care
• Maintain filing systems and administrative databases
• Support practice projects and audits when requested

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics

• Previous secretarial or administrative experience
• Experience handling confidential information
• Excellent typing and document production skills
• Strong organisational and time management abilities

• Competent IT skills, including Microsoft Office applications
• Understanding of medical terminology
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Strong prioritisation and workload management

• Ability to work independently and as part of a team
• Professional, courteous and patient-focused approach
• Comply with Data Protection legislation and GDPR
• Maintain patient confidentiality and information security
• Follow practice policies on safeguarding, health and safety, infection control, and equality and diversity

• Fast, accurate typing
• Previous experience in a GP surgery, NHS setting or healthcare environment
• Knowledge of medical terminology
• Familiarity with GP clinical systems such as EMIS Web

• On‑site parking at purpose‑built premises