Administrative Assistant - Midwifery Led Service

This administrative post supports the Community Midwifery Service at Lancashire Teaching Hospitals NHS Foundation Trust, within a small administrative team. The core of the work is acting as the main contact for calls and emails from pregnant women, women in labour and new mothers, escalating urgent requests and keeping patient records current. The post is based mainly at a birth centre, with cross-site working as service need requires, and includes diary management, correspondence and minute taking.

Previous experience of working with the public is essential.

• Act as first point of contact for Community Midwifery Services, handling telephone and email enquiries
• Communicate sensitively with pregnant women, women in labour and postnatal women
• Identify urgent and emergency requests and elevate them promptly
• Receive, triage and relay information to Community Midwives
• Schedule appointments and support patient pathway coordination
• Process referrals and discharge information and allocate follow-up to the right midwife or service
• Maintain and update patient records, including on Badger Net
• Manage incoming and outgoing correspondence
• Maintain diaries and support the organisation of meetings
• Produce accurate minutes for community midwifery meetings
• Ensure blood spot repeat requests and other clinical communications reach the midwifery team
• Work with colleagues across maternity services, including cross-site working, in line with Trust policy and data protection standards

• Numeracy and literacy skills
• Administrative skills

• Previous experience of working with the public

• Awareness of confidentiality principles

• RSA Level 2
• Audio typing skills
• Experience of working in a healthcare or related setting What's offered
  • Learning and development opportunities