Administrator​/Medical Secretary

North Shore Surgery, a training practice, is recruiting an administrator and medical secretary to support its GP team. The role centres on secretarial and admin work for clinicians, handling referrals, correspondence and patient records on EMIS and Docman. It is a full-time post in a practice that is part of a wider primary care network with GPs, advanced practitioners, nurses and pharmacists.

Previous General Practice or NHS experience is required.

• Provide a full secretarial service to GPs and other healthcare professionals
• Process referrals via e-RS and other pathways promptly
• Track referrals, investigations and appointments and arrange follow-up
• Prepare, type and distribute clinical correspondence, reports and documents
• Manage incoming and outgoing correspondence, including coding, filing and actioning
• Process and file clinical documents, test results and hospital correspondence
• Maintain accurate patient records on EMIS and Docman
• Liaise with hospitals, community teams and external agencies on care and appointments
• Carry out general admin such as scanning, filing, photocopying and document management
• Support workflow so correspondence is processed efficiently
• Act as a professional point of contact for patients, staff and external organisations, answering phone and written enquiries
• Ensure compliance with GDPR, data protection law and NHS information governance

• Previous experience in General Practice or the NHS
• Experience of clinical coding, referrals or medical records administration
• Understanding of primary care services and NHS pathways

• Working knowledge of EMIS Web and Docman
• Computer literacy
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Understanding of the importance of confidentiality
• Excellent organisational and time management skills

• Ability to prioritise and manage a busy workload
• Ability to work independently and as part of a team
• Professional, friendly and approachable manner